To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues.
If you realize that you entered your shipping address incorrectly, please contact as soon as possible at firstname.lastname@example.org. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
If your tracking information states that your package was delivered and you have not received it. You must take this up with the United States Postal Service. B. Jeanine Collection does not hold responsibility for package that state are delivered. Shipping fees are non-refundable.
Just a reminder that you will receive your order 2-3 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a day to process your order. For next day ship out please submit orders before 12:00 p.m. (PDT). This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refund for packages that state being delivered.